Data Troubleshooting - Single Device

If the problem you are experiencing is affecting just a single device, then the problem is likely to be a local cabling or Wi-Fi connectivity issue.

Please check all ethernet connections both at the location of the device and the corresponding ports in your data/comms cabinet.

If you are experiencing a problem with Wi-Fi  - please check that Wi-Fi is enabled on the problematic device and that your Wi-Fi Access Point is operating normally.

If this doesn't fix the problem please contact your hardware supplier or IT Support as this fault is unlikely to be something Elan Telecom can assist you with any further.