Customer Self Help

General Information

• Aastra Handsets & Google Contacts Synchronisation
• SIP Handset / Softphone Configuration Details

General Troubleshooting

• Aastra Handsets Web Recovery Mode Procedure
• Customers not receiving fax to email alerts
• No Service / SIP Problems using BT Home Hub/ Sky Sagem Routers

Elan Telecom Fast Fix Fault Diagnosis

• ★ **Fast Fix** Interactive Customer Self Help
• Data Troubleshooting - Single Device
• Telecoms Hosted Troubleshooting - Single Handset
• Telecoms Traditional Troubleshooting - Multiple Handsets - Partial PBX Failure
• Telecoms Traditional Troubleshooting - Multiple Handsets - Total PBX Failure
• Telecoms Traditional Troubleshooting - Multiple Handsets - Line Failure

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